Will my session outdoors go ahead in the rain?


Therapy outdoors will still be conducted if it is raining, however, if there is severe winds or storms then sessions may be cancelled with short notice. We will always advise clients if sessions need to be cancelled.




What clothes do I wear for therapy outside?


Dress for the weather! E.g. bring a hat, jumper, raincoat, or gumboots depending on what the weather is doing. Always wear fully enclosed shoes, and clothing you don't mind getting dirty. If you do not have appropriate shoes your session will be limited to what you can do safely.




What software do I need to access my telehealth appointment?


If you're unsure about telehealth, here's a how-to video showing you how easy it is to access your sessions online with Coviu (the secure online platform that is recommended for psychologists and the platform I will be using): https://bit.ly/3ahoLRq

Once you have a telehealth appointment booked, an email will be sent to you with a link to access your appointment online. Click on the link up to 10 minutes before the session is due to start to start the session and you will be taken to a virtual waiting room.




What rebates and funding options are available?


Every person and situation is unique. Grassroots Psychology can provide services using funding models such as:

  • Medicare
  • NDIS
  • Workcover
  • PHN
  • Private Health Insurance
  • Department of Child Safety
  • NCACCH
  • Privately funded
  • Departnent if Veterans' Affairs (DVA)




Can I bring my pets to a session?


We love animals here! But please do not bring your animals to a session as it will be too difficult for the therapist to manage the safety within the session. Trained assistance dogs are the exception with pre-approval, but must be vaccinated and free of fleas and illnesses, and you must have your own insurance.




Will I be riding horses in therapy?


No. Therapy facilitated by Grassroots Psychology that includes horses is all conducted off-horse (on the ground).




What is your Cancellation Policy?


As a courtesy, each client will receive an SMS and email reminder with the date and time of their booked session beforehand. There is the option to respond to these messages and easily cancel if need be. If you need to reschedule, email or call to re-book.

Clients who fail to provide 48-24 hours’ notice to cancel or reschedule prior to their scheduled appointment will incur a late cancellation fee of $95.

Clients who give less than 24 hours’ notice to cancel or reschedule, who do not attend their scheduled appointment, or arrive more than 20 minutes late (thereby cancelling their session), will be required to cover the full session fee. All notice to be given refers to business hours.

For therapy with the inclusion of horses, less than 48 hours’ notice or missed appointments will require full payment of the session fee.

For assessments (cognitive or alike), less than 48 hours’ notice or missed appointment will require full payment of the session fee.

Discretion can be used if there are genuine reasons for late notice cancellations such as serious illness.

Please note that Medicare, Private Health Insurance, and other funding packages do not cover cancellation fees. Late cancellation and failure to attend fees will be charged automatically to client’s credit/debit cards listed on their file, or will be billed for payment within 7 days.




What are your fees?


Fees vary depending on the service you are engaging in.

Grassroots Psychology charges below the APS recommended fee; a standard therapy session is approximately 50 minutes long, and the fee as of 1st January 2021 is $195. Therapy sessions are booked every hour so strict adherence to appointment length is followed. Therapy that includes horses and assessment fees differ, as do services for some third parties, and NDIS funded clients.

If you are using NDIS funding, you may need to create a service agreement (and potentially other forms of agreements) with your psychologist prior to commencement of therapy. NDIS funded sessions are generally in line with the NDIS price guide: www.ndis.gov.au/providers/price-guides-and-information.

Out of office sessions, psychological or cognitive assessment ($220 p/h), report or letter writing ($195 p/h or $95 per page), and any other services other than standard in-office therapy sessions (such as travel [labour and non-labour costs], additional administrative tasks or coordination/planning [$35 per 10 minutes], or therapy with the inclusion of horses [$200 per session]) will be billed accordingly.

If requested by a referring practitioner, lawyer or courts, psychological reports can be provided at a cost to the client at the APS recommended rate.

Reduced fees or bulk billing options may be considered, but these services are very limited.

All fees are subject to annual review.

Not all fees are listed here. For specific inofrmation about fees please contact the office to dicsuss.